Villahearth (hereinafter referred to as “we”) provides an online service system for product display, order processing, fulfillment, and customer support. This Service Policy explains how services are operated and how related processes are managed.
1. Service Scope & Usage
This website is used for product browsing, order placement, and service-related communication.
Certain necessary information may be processed to ensure order fulfillment and system operation.
2. Orders & Payments
Orders are confirmed once payment is successfully completed and will enter the system for processing based on operational scheduling.
We accept major payment methods including American Express, JCB, Mastercard, Discover, Diners Club, and VISA.
An order is considered valid once payment is confirmed.
3. Product Information & Updates
Product details, pricing, and availability may be updated based on system adjustments.
Final order details are based on the information confirmed at the time of payment.
4. Account Responsibility
Users are responsible for ensuring that account information is accurate and up to date.
All activities conducted through an account are considered authorized by the account holder.
5. Shipping & Delivery
Shipping Fee Rules:
Orders of $450 or more (including $450) qualify for free shipping.
Orders below $450 are charged a flat $5.99 shipping fee.
Order Cut-off Time:
Orders placed before 18:00 (CST/CDT) enter processing on the same day.
Orders placed after 18:00 are processed on the next working cycle.
Orders placed on non-working days are processed on the next available working day.
Processing Time: 1–3 business days
Shipping Time: 6–8 business days after dispatch
Logistics carriers include USPS, UPS, and DHL Express. Tracking details will be updated after shipment.
6. Order Cancellation
Orders may be cancelled before entering the processing stage.
Once an order enters processing or shipping, cancellation is no longer possible. In such cases, return and refund options may apply after delivery.
7. Return and Exchange Policy
Return Window: within 30 days after delivery.
Eligible conditions include:
Product appearance issues
Product quality issues
Odor or noticeable color difference
Incorrect item received
Other eligible return requests
Return Process:
Customers must contact support and provide order details and supporting evidence.
After approval, a return address will be provided.
Items must be returned in original condition with packaging, accessories, and return label included.
After inspection, eligible refunds will be processed.
Exchange Process:
Submit a request with required information.
After approval, return instructions will be provided.
Return the item and wait for confirmation.
Once inspected, replacement will be arranged.
Return labels and related documents are included inside the package. Please keep them for return processing.
8. Refund Policy
Refunds are processed after inspection of returned items.
Refunds are issued to the original payment method, including American Express, JCB, Mastercard, Discover, Diners Club, and VISA.
Processing time is typically 2–3 business days depending on the payment provider.
9. Service Updates
We may update service terms based on operational needs. The latest version will always be available on the website.
10. Privacy & Data Use
User data is used only for order processing, service support, and system operation.
11. Intellectual Property
All website content, including text, images, and structure, is managed by us and may not be used without authorization.
12. Limitation of Liability
We are not responsible for delays or interruptions caused by external or operational conditions beyond reasonable control.
13. Policy Updates
This Service Policy may be updated periodically. The latest version will always be published on the website.
14. Contact Information
Address: 511 Tarlton Ave, Hillsboro, TX 76645, United States
Phone: +1 (254) 580-9591
Email: info@villahearth.com
Service Hours: Monday to Friday, 9:00 – 18:00 (CST/CDT)